terms and conditions

By paying for and hiring from The Vintage Affair, you are agreeing to our Terms and Conditions below. All prices are advertised on our website and are inclusive of GST. All hire items remain the property of The Vintage Affair.

Hire Period

Our hire period for items is 1-3 days. During the time of hire, you take full responsibility for all hire goods. This hire period includes “from pick up/delivery” to “drop off/collection”.

A late return penalty fee of 10% of items hire price for up to one day late and will increase to 20% of items hire price for each day after until the goods are returned.

If hire items are not returned in time and this results in the items being unavailable for another booking, the penalty will be the full hire cost of the item/s. These costs will be taken from either the hire bond or directly from the customer.

Delivery and Collection

Delivery and collection costs will vary dependant on items size, location and number of items hired. Picking up of smaller items incurs no charge, however, larger items are delivery only items to reduce damage. These larger items have a delivery cost that will be quoted on an individual basis.

Any items delivered outside of the Wanaka area will incur an additional delivery cost for the customer. Again this cost is dependent on time, distance of delivery and size of items.

All items will be checked against booking form on drop off/collection to ensure all items are present and undamaged.

Deposit

 

We require a 20% non-refundable deposit to secure your booking. Another non-refundable 20% deposit is due 2 months prior to hire and then the end balance is due 10 days prior to hire date.

 

Final payments are non-refundable.

Payments can be made only by bank deposit. Note: If you are paying from an overseas bank account you will need to ensure you pay the extra fee for international bank transfers. If this is not paid, any fees incurred by The Vintage Affair will be taken from the bond to cover this.

Bond

A bond of 20% of the total hire cost, is required and needs to be paid 10 days prior to hire. The bond is refunded once all hire items have been returned and checked for damage. You are responsible for all hire items during the period of hire and this includes any damage, breakage or loss. Any items damaged or soiled will be paid for from the bond. If damages, soiling, breakages or loss are greater than the bond, the hirer will be responsible for paying the full replacement value. Any items that require replacement will also include any shipping or postage costs.

Refunds of bonds into international bank accounts will incur a bank fee and this fee when be taken from the bond. We are happy to provide a cash refund of the bond and please let us know in advance if you prefer this option.

Condition of Goods

We check and inspect all goods before they are hired and again on return. Please return your goods in the condition you found them in and with all the packaging.

All items must be used in the manner they are designed for and we accept no liability for any injury that may arise in connection with use of the hired items.

Vintage china and glassware: these will be washed by us but if you could rinse them and return them in their original packaging.


Cancellation Policy

 

Please advise us of all cancellations as soon as you can.

Deposits are non-refundable.

 

Terms and conditions are subject to change at any time.